- Cancellation within 5 days from the arrival date: penalty fee equivalent to 50% of the total room rate and services booked.
- Cancellation within 03 days from the date of arrival: penalty fee equivalent to 100% of the total room rate and services booked.
- Do not support deposit refund, change date when canceling room on holidays and Tet.
- In case of cancellation due to natural disasters, weather, etc., the two parties will negotiate to resolve.
- Early check-out – early check-out (guests check out earlier than planned) & No-show (guests do not check-in on the booked date): penalty fee equivalent to 100% of the total room rate and other fees. pre-ordered service.
- Guests to the hotel please do not bring pets as well as food (especially seafood and strong-smelling fruits), drinking water from outside into the room.
Note: Please Check in: After 14h & Check out: before 12h